SOAP 2.0 | Outbound Communication Log

Click on the Global Navigation drop-down menu next to the WebPT EMR logo and choose Outbound Communication Log.

You can filter your outbound communications by Patient Name, Date Range, Insurance Type, Status, and Sent By (users).

The results display in the table below. Use the arrows at the top of the columns to sort the results in ascending or descending order.

• The status of an outbound communication will display as In Progress, Sent, or Failed.
  

• Hover your mouse over the word Failed in the status column to see why the fax failed to send.
  

  • Most fax failures are caused by incorrect fax numbers for recipients, when the recipient’s machine is busy or disconnected, or by being canceled within the WebPT EMR before the fax is sent.

  • When the recipient's fax line is busy, you have the option to send the fax again. Click Re-fax to initiate a new attempt to send a previously failed fax.
    

• Click on the Patient link in the report to access the patient's chart in the same browser tab. The link you select will present the patient chart in either SOAP 1.0 or SOAP 2.0 depending where the note was sent from. So, a note faxed from SOAP 1.0 will open the SOAP 1.0 chart and a SOAP 2.0 note faxed from SOAP 2.0 will opent the SOAP 2.0 chart.
  

No. This is not current functionality to export the Communciation Log.

Re-faxing a document is only available when the line is busy. You will see Re-fax button if this is the case. In all other instances please follow the established Faxing process.