Dissatisfied Patients Report

The Dissatisfied Patients report provides an overview of only the patients who have selected either "Unsatisfied" or "Very Unsatisfied" to the question: “How satisfied are you with the level of care and service provided?”

In this article, we’ll cover

1. Locate and Run the Report
2. Dissatisfied Patients Field Descriptions

Locate and Run the Report

Only a Company Admin can access Outcomes Reports. 

1. In the Reports toolbar, select Outcome Reports. 
2. In the Patient Reports category, select Dissatisfied Patients. 
3. To run the report, you will select the date range you’d like to report.  
4. You can further filter the report to show specific therapists, questionnaires, locations, diagnosis, physician, payer class, litigation, and/or direct access.
5. Once you’ve selected the report parameters click Run Report at the top of the screen. 
6. Your report opens in a new window as a PDF file. Make sure to enable pop-ups in your browser settings for http://app.webpt.com

   Dissatisfied Patients Field Descriptions 

   Use this report to identify negative feedback from Follow-up or Discharge Outcome Measurement Tools (OMTs). 
   

   Patient Satisfaction Pie Chart

   This pie chart shows the percentage of both Unsatisfied and Very Unsatisfied patients. “Very Satisfied” or “Satisfied” answers data are not included in these numbers.
   

   Dissatisfaction by Treatment Area Chart 

   This chart shows the number of patients who selected “Unsatisfied” or “Very Unsatisfied” and separates them by OMTs.
   
   The table below shows which OMTs are included in each Treatment Area. 
   
   

   Treatment Area	OMT Name
   Upper Extremity	Upper Extremity Quick DASH
   Lower Extremity	Lower Extremity Functional Scale (LEFS) Foot and Ankle Ability Measure - Sports Subscale Hip Disability Osteoarthritis Outcomes Score (HOOS) Knee Injury Osteoarthritis Outcomes Score (KOOS)
   Lower Back	Modified Oswestry Low Back Pain
   Neuro	Berg Functional Balance Scale Dizziness Handicap Inventory (DHI) Modified Falls Efficacy Scale
   Neck	Neck Disability Index Questionnaire (NDI)
   Pelvic Floor	Pelvic Floor Distress Inventory Short Form 20
   Lymphedema	Lymphedema Life Impact Scale

   Trending Chart 

   These are the dates that OMTs were entered or staged with “Unsatisfied” or “Very Unsatisfied” responses for question #2. This report allows you to quickly view if there is a trend in unsatisfied patient responses and potentially identify and resolve those issues. 

   • Staged OMTs have been completed by the patient but have not been connected to an evaluative note)
   • Entered OMTs have been completed by the patient and connected to a finalized evaluative note

   Therapist Breakdown Information 

   This table contains a list of all unsatisfied patients for each therapist.
   

   • Patient Name: The patient who left the feedback.
   • Visit: Date they left dissatisfied feedback on a questionnaire.
   • Clinician: This is the therapist that signed the evaluative note.
   • Treatment Area:  The shorthand name or category of the OMT used.
   • Diagnosis:  The ICD-9 or ICD-10 diagnosis code.
   • Patient Satisfaction: This will show either “Unsatisfied” or “Very Unsatisfied” based on which answer the patient selected.