WebPT Support | Options
  • 14 Mar 2024
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WebPT Support | Options

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Article Summary

Overview

Each of Webpt's family of products has its own dedicated support team. Review the information below to identify where you can get help.

Contacting WebPT Support

Our primary email support@webpt.com has officially moved to Support Hub, your one-stop-shop for all support and training needs! Here’s a link to our Support Hub guide, and here’s a demo video that covers all the cool new features.

Effective March 1, 2024, the preferred platform for submitting new Support cases will be the WebPT Support Hub.

Click the arrow or colorblock below to discover more.



Product Support

Webpt | Product Support

ProductKnowledge BaseAssistance and Support
WebPT EMRhttps://discover.webpt.com/docs/webpt
Therabillhttps://therabill.zendesk.com/hc/en-usReach out to support@therabill.com or call 1-866-221-1870, option 2, option 2.
WebPT Billinghttps://discover.webpt.com/docs/billingReach out to webptbillingsupport@webpt.com or call 1-866-221-1870, option 2, option 3.
Reachhttps://discover.webpt.com/docs/webpt-reachEmail reachsupport@webpt.com
HEPhttps://discover.webpt.com/docs/webpt-home-exercise-program-hepEmail reachsupport@webpt.com
Patient Portal (Reach)https://discover.webpt.com/patients/docsEmail help@strivehub.com
WebPT Localhttps://discover.webpt.com/docs/webpt-local-1Email reachsupport@webpt.com
Referral ManagementEmail rrmsupport@webpt.com
Advanced Reportinghttps://discover.webpt.com/docs/webpt-premium-analyticsEmail reportingsupport@webpt.com
Keethttps://discover.webpt.com/docs/keetEmail keetsupport@webpt.com
Insight (aka Clinicient)https://discover.webpt.com/docs/insight
  • Open a case with us at any time,
  • Start a live chat Monday-Thursday from 10 am ET (7 am PT) to 6 pm ET (3 pm PT)
  • Reach us by phone at (503) 525-0275 opt 2


Account, Billing, and Marketplace Assistance

Webpt | Account, Billing, and Marketplace Assistance

Help withFor Assistance
Patient BillingCall 1-800-478-2778
Member Services/Account Updates
  • Check out the Account Updates guide.
  • If you'd like to add or remove a clinic location, adjust the number of your subscriptions, or make demographic updates (i.e. update address, add a decision-maker, new logo, etc.) please reach out to memberservices@webpt.com or call 1-866-221-1870, option 2, option 4.
Invoices and Billing
Marketplace
Practice Billing or Financial HealthReach out to your assigned Hub Manager
WebPT CEUFor WebPT CEU account inquiries email marketplace@webpt.com



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