WebPT Support | Options
- 14 Mar 2024
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WebPT Support | Options
- Updated on 14 Mar 2024
- 1 Minute to read
- Print
- DarkLight
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Article Summary
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Overview
Each of Webpt's family of products has its own dedicated support team. Review the information below to identify where you can get help.
Contacting WebPT Support
Our primary email support@webpt.com has officially moved to Support Hub, your one-stop-shop for all support and training needs! Here’s a link to our Support Hub guide, and here’s a demo video that covers all the cool new features.
Effective March 1, 2024, the preferred platform for submitting new Support cases will be the WebPT Support Hub.
Click the arrow or colorblock below to discover more.
Product Support
Webpt | Product Support
Product | Knowledge Base | Assistance and Support |
---|---|---|
WebPT EMR | https://discover.webpt.com/docs/webpt |
|
Therabill | https://therabill.zendesk.com/hc/en-us | Reach out to support@therabill.com or call 1-866-221-1870, option 2, option 2. |
WebPT Billing | https://discover.webpt.com/docs/billing | Reach out to webptbillingsupport@webpt.com or call 1-866-221-1870, option 2, option 3. |
Reach | https://discover.webpt.com/docs/webpt-reach | Email reachsupport@webpt.com |
HEP | https://discover.webpt.com/docs/webpt-home-exercise-program-hep | Email reachsupport@webpt.com |
Patient Portal (Reach) | https://discover.webpt.com/patients/docs | Email help@strivehub.com |
WebPT Local | https://discover.webpt.com/docs/webpt-local-1 | Email reachsupport@webpt.com |
Referral Management | Email rrmsupport@webpt.com | |
Advanced Reporting | https://discover.webpt.com/docs/webpt-premium-analytics | Email reportingsupport@webpt.com |
Keet | https://discover.webpt.com/docs/keet | Email keetsupport@webpt.com |
Insight (aka Clinicient) | https://discover.webpt.com/docs/insight |
|
Account, Billing, and Marketplace Assistance
Webpt | Account, Billing, and Marketplace Assistance
Help with | For Assistance |
---|---|
Patient Billing | Call 1-800-478-2778 |
Member Services/Account Updates |
|
Invoices and Billing |
|
Marketplace |
|
Practice Billing or Financial Health | Reach out to your assigned Hub Manager |
WebPT CEU | For WebPT CEU account inquiries email marketplace@webpt.com |
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