WebPT Support Options

WebPT's family of products each has its own dedicated support team. Check out the information below to identify where you can get the help you need.

Product	Knowledge Base	Assistance and Support
WebPT EMR	https://help.emr.webpt.com/	Connect with us by email at support@webpt.com. Start a Live Chat with us from within the EMR (located in the lower-left corner of your screen). For urgent issues or questions requiring an immediate response, call us at 866-221-1870, option 2, option 1.
Therabill	https://therabill.zendesk.com/hc/en-us	Reach out to support@therabill.com or call 1-866-221-1870, option 2, option 2.
RevFlow	https://help.revflow.webpt.com/	All of your existing RevFlow email support options remain Contact revflowsupport@webpt.com for general service or call 1-866-221-1870, option 2, option 3.
WebPT Billing	https://help.billing.webpt.com/	Reach out to webptbillingsupport@webpt.com or call 1-866-221-1870, option 2, option 3.
Reach	https://help.reach.webpt.com/	Email reachsupport@webpt.com.
HEP	https://help.hep.webpt.com/	Email reachsupport@webpt.com.
Patient Portal (Reach)	https://help.portal.strivehub.com/	Email help@strivehub.com
WebPT Local	https://help.local.webpt.com/	Email reachsupport@webpt.com.
Referral Management	https://rrm.helpscoutdocs.com/	Email rrmsupport@webpt.com
Advanced Reporting	https://help.analytics.webpt.com//	Email reportingsupport@webpt.com
Keet	https://keet.zendesk.com/hc/en-us/requests/new	Email support@keethealth.com
Clinicient	https://go.empowerconnect.com/	Open a case with us at https://go.empowerconnect.com/ at any time Start a live chat Monday-Thursday from 10am ET (7am PT) to 6pm ET (3pm PT) Reach us by phone at 503-525-0275 opt 2

Account, Billing, Marketplace and CEU Assistance

Help with	For Assistance
Patient Billing	Call 1-800-478-2778
Member Services/Account Updates	Check out Account Updates guide, then reach out to success@webpt.com If you'd like to add or remove a clinic location, adjust the number of your subscriptions, or make demographic updates (i.e. update address, add a decision-maker, new logo, etc.) please reach out to memberservices@webpt.com or call 1-866-221-1870, option 2, option 4.
Invoices and Billing	Check out the Invoice FAQ Guide Email memberservices@webpt.com or call 1-866-221-1870, option 2, option 4.
Marketplace	Email mpsupport@webpt.com or call 1-866-221-1870 x 3114 Submit a ticket at https://www.webptmarketplace.com/contact
Practice Billing or Financial Health	Reach out to your assigned Hub Manager.
WebPT CEU	For WebPT CEU account inquiries email marketplace@webpt.com