WebPT Support Options

WebPT's family of products each has its own dedicated support team. Check out the information below to identify where you can get the help you need.

Additional Product Knowledge Bases

Need help with the WebPT EMR? 

For same-day or next-day responses or fixes, reach out to support@webpt.com. For urgent issues or questions requiring an immediate response, call us at 866-221-1870, option 2, option 1. Support is also available in the WebPT EMR through Live Chat (located in the lower-left corner of your screen).

Need help with the Therabill? 

Reach out to support@therabill.com or call 1-866-221-1870, option 2, option 2.

Need help with WebPT Billing? 

Reach out to webptbillingsupport@webpt.com or call 1-866-221-1870, option 2, option 2.

Need help with RevFlow? 

All of your existing RevFlow email support options remain, contact revflowsupport@webpt.com for general service or call 1-866-221-1870, option 2, option 3.

Need help with Reach, HEP, or Local?

Email reachsupport@webpt.com.

Account questions? 

Check out Account Updates guide, then reach out to success@webpt.com.

Need to make an account adjustment?

If you'd like to add or remove a clinic location, adjust the number of your subscriptions, or make demographic updates (i.e. update address, add a decision-maker, new logo, etc.) please reach out to memberservices@webpt.com or call 1-866-221-1870, option 2, option 4.

Invoice questions?

Check out the Invoice FAQ Guide or email memberservices@webpt.com or call 1-866-221-1870, option 2, option 4.

Marketplace Order or WebPT CEU questions?

Email mpsupport@webpt.com, submit a ticket at https://www.webptmarketplace.com/contact, or call 1-866-221-1870 x 208.

Practice Billing or Financial Health questions? 

Reach out to your assigned Hub Manager.