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Reach Standard Overview

Reach Standard is an intuitive Patient Relationship Management (PRM) tool, providing pre-loaded automated marketing campaigns enabling you to better retain and reactivate patients, as well as boost your practice’s online presence.

Email marketing is tricky. But WebPT Reach Standard provides you simple, effective, and easy-to-implement campaigns that build off of the great work you’re already doing in your clinics. Reach patients, before, during, and after care.

First, turn on your campaigns, then, measure their success with the Engagement Dashboard. Let’s get started.

Accessing Reach Standard

Launch Reach Standard directly from WebPT by clicking the lightning bolt icon.

First Login

When you access WebPT Reach for the first time, you'll be presented with the screen shown below. Simply click  Activate Account. This essentially is you granting WebPT Reach permission to send communication, on your behalf, to your patients based on the campaigns that you initiate.

Automated Campaign Overview

Engage present and past patients through four essential campaign topics. Click on a campaign to learn more.

  1. Measure the Experience: survey patients to determine your Net Promoter Score®
  2. Generate Online Reviews: grow your practice by improving online visibility
  3. Engage with Active Patients: welcome patients to your clinic
  4. Re-engage Past Patients: check-in on discharged patients, keeping your clinic top-of-mind

These campaigns contain HIPAA-compliant, branded communication that is automatically sent to the right audience at the right time. Simply toggle to activate a complete email campaign.

Engagement Dashboard

Track the status of your campaigns in real-time with Reach Standard’s comprehensive dashboard. See what patients are saying about you, how they’re rating your clinic, and review key email statistics. Dive into opens, click-throughs, unsubscribes, and email collection rates. View your overall Net Promoter Score® (NPS), and a breakdown of promoters, passives, and detractors. Learn more.

Patient Integration

Your entire patient list is automatically synced from the EMR, bringing over demographic and contact information. All updates and new patients will immediately flow into Reach, giving you access to the most up-to-date information. Learn more.

Have a Question?

Use your profile drop-down and click Help to explore the Reach Standard section of the knowledge base.

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