Reset User Passwords (User Manager Only)

Users with User Manager permissions can manage all WebPT user profiles including Reset Passwords. 

  • Note on Permissions: If certain permissions are grayed out and you cannot select them, please contact Support.
  • Note on User Types: If you need to change a User Type, please contact Support. Changing certain user types will cause problems with the profile.
  1. Click your clinic name in the upper right corner, and select User Manager.
  2. Find the user that needs to be updated and click the Edit link.
  3. Make changes as necessary. 

Reset Password - Auto (Recommended)

  1. Select Auto to send an email prompt to the email address in the profile.
  2. Make sure the user has access to that email address. 
  3. Click Save User.

Reset Password - Manual

  1. Select Manual to enter a password that must contain 6 characters, 1 number, 1 special character, and both upper and lowercase letters.
  2. When you type the password in manually, the requirements will be displayed and you will be able to save it when they are met.
  3. Click Save User