Reset User Passwords (User Manager Only)
Users with User Manager permissions can manage all WebPT user profiles including Reset Passwords.
- Note on Permissions: If certain permissions are grayed out and you cannot select them, please contact Support.
- Note on User Types: If you need to change a User Type, please contact Support. Changing certain user types will cause problems with the profile.
- Click your clinic name in the upper right corner, and select User Manager.
- Find the user that needs to be updated and click the Edit link.
- Make changes as necessary.
Reset Password - Auto (Recommended)
- Select Auto to send an email prompt to the email address in the profile.
- Make sure the user has access to that email address.
- Click Save User.
Reset Password - Manual
- Select Manual to enter a password that must contain 6 characters, 1 number, 1 special character, and both upper and lowercase letters.
- When you type the password in manually, the requirements will be displayed and you will be able to save it when they are met.
- Click Save User.